The 5-Star Guest Experience Audit

“Where do we park?” “When does the door code work?” “What do we need to do before leaving?”

These questions can reveal small gaps in your guest communication. When important details are missing or difficult to find, even a thoughtfully prepared vacation rental can leave guests feeling unsure.

The 5-Star Guest Experience Audit is a 15-minute self-check that helps you review the information guests receive and choose what to improve before your next stay.

Check the details across five stages:

• Before arrival: Booking details, check-in times, parking, and what to bring.
• Arrival and access: Directions, entry instructions, Wi-Fi, and help contacts.
• During the stay: Your house manual, check-in message, local recommendations, and issue follow-up.
• Check-out: Departure reminders, clear tasks, and key-return instructions.
• After departure: Thank-you messages, review requests, return invitations, and guest feedback.

Your free download includes:

• 20 practical checks focused on guest communication.
• A simple scoring sheet to help you track progress.
• Space to choose three improvements and set completion dates.

Open your guest messages, choose one property, and review the stay from a first-time guest’s perspective.

Download your free audit and spot the small details worth fixing before your next check-in.

Format: 3-page PDF. Free digital download. No physical item will be shipped.